Privacy Policy

1. Our Commitment to Your Privacy

• Rapid Wills ("us", "our", "we") operates the website rapidwills.com.au. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles (APPs).
• By using our website, purchasing our products, or instructing us to provide services, you agree to the collection and use of your information as outlined in this policy.

2. What Personal Information We Collect

The types of personal information we collect depend on the nature of your interaction with us. We only collect information that is reasonably necessary to provide our services and run our business. This information may include:

• Contact & Identity Details: Your full name, date of birth, residential address, email address, and phone number.
• Service-Specific Information: Information required to prepare legal documents, wills, or estate planning materials, which may include details about your family assets, beneficiaries, and executors.
• Financial & Billing Information: Credit card details, bank account information, and billing addresses processed securely via our payment gateways.
• Technical & Usage Data: Your IP address, device type, browser type, operating system, pages visited, and the dates/times of your visits to our website.
• Sensitive Information: We will only collect sensitive information (such as health details or membership of professional bodies) if it is directly relevant to providing your requested services, and only with your explicit consent.

3. How We Collect Your Personal Information

We collect personal information through various channels, primarily directly from you. Collection methods include:

• Direct Interactions: When you fill out web forms on rapidwills.com.au, create an account, purchase a service, or contact our customer support team via email or phone.
• Automated Technologies: As you navigate our site, we use cookies, digital identifiers, and web analytics (such as Google Analytics) to track usage patterns and improve our website performance.
• Third Parties: Where necessary, we may receive information about you from our secure verification suppliers, payment processors, or public registries.

4. Why We Collect, Use, and Disclose Your Information

We use and disclose your personal information for purposes related to our core business operations. These purposes include:

• Service Delivery: To create, process, and deliver your legal documents, wills, and estate planning products.
• Identity Verification & Compliance: To verify your identity, manage fraud prevention, and satisfy legal or accounting obligations.
• Customer Support: To communicate with you regarding your transactions, account updates, or responses to inquiries.
• Business Improvement: To analyse website traffic, monitor operational performance, and enhance user experience.
• Marketing: To send you relevant news, legal updates, or promotional offers. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails.

5. Sharing and Disclosure of Your Information

Unless you elect one of our optional referral buttons (in which case we may make your personal information available to our referral network partners and may charge a fee) we do not sell your personal information to third parties. We may disclose your information to trusted third parties for our reasonable commercial purposes including to help us provide our services. These parties include:

• Service Providers: External contractors, secure payment processors, IT and cloud-hosting providers, and website analytics partners.
• Professional Partners: Affiliated legal professionals or consultants where explicitly authorized by you to assist with your documents.
• Legal Authorities: Government agencies, regulatory bodies, or law enforcement entities when required or authorised by law.
• While we prioritise storing and processing data within Australia, some of our third-party IT or cloud service providers may host, process, or back up data on secure servers located overseas. We take reasonable steps to ensure these providers maintain strict data protection standards.

6. Storage, Security, and Data Retention

We take data security seriously and employ a variety of physical and electronic safeguards to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

• Security Practices: We utilise secure servers, firewalls, password-protected systems, and encrypted data transmission protocols (SSL/TLS).
• Your Responsibility: The internet is not completely secure. Transmission of information to us over the internet is done at your own risk. You are responsible for keeping your account passwords confidential.
• Data Retention: We retain your information for as long as necessary to provide our services, maintain financial records, and comply with legal requirements (typically a minimum of seven years after your last interaction with us). When data is no longer required, it is securely destroyed or permanently de-identified.

7. Accessing and Correcting Your Personal Information

• You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or out of date.
• To request access or correction, please contact our Privacy Officer using the contact details provided below. We will respond to your request within a reasonable timeframe. For security reasons, we will ask you to verify your identity before releasing or altering any personal records. If we have a valid legal reason to deny your request, we will provide you with a written explanation.

8. Making a Complaint

If you have questions, concerns, or a complaint regarding how we have handled your personal information or a potential breach of the Australian Privacy Principles, please contact us directly.

• Internal Review: Send your complaint to our email address below with your contact details and a clear description of the issue. We will investigate the matter promptly and provide a written response.
• External Review: If you are unsatisfied with our internal response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC) by visiting their website at www.oaic.gov.au or calling 1300 363 992.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations or legal requirements. Updated versions will be published directly on this webpage with a revised "Last Updated" date. We encourage you to review this page periodically.

10. Contact Us

If you would like to exercise your privacy rights, opt out of marketing, or ask a question about this policy, please contact us at:

Privacy Officer, Rapid Wills. Email: support@rapidwills.com.au. Website: rapidwills.com.au